For the best flavor and tenderness, allow the beef to thaw completely in the refrigerator before cooking. Remove from the refrigerator approximately 20–30 minutes before preparation and pat dry with a paper towel.Preheat a skillet or grill over medium-high to high heat. Lightly season the beef with salt and pepper, then sear on both sides until a golden-brown crust develops. Cooking time will vary depending on the thickness and cut of the meat.For premium Wagyu, we recommend cooking in smaller portions and avoiding overcooking to preserve its natural marbling, tenderness, and rich flavor.After cooking, allow the meat to rest for 3–5 minutes before slicing and serving.Important: Cooking times are guidelines only. For food safety, cook meat to an appropriate internal temperature based on the cut and your preferred level of doneness.

All orders are carefully packed to help maintain product quality throughout transit.

Our premium beef is shipped in temperature-controlled packaging with appropriate cooling materials to keep the products properly chilled or frozen during delivery.

Orders are typically processed within 1–2 business days. Delivery times may vary depending on your location and the shipping method selected at checkout.

Once your order has shipped, tracking information will be sent to the email address provided with your order.

Please refrigerate or freeze your products promptly upon arrival. If your package arrives damaged or there is an issue with the condition of your order, please contact us as soon as possible and include photos of the package and products.

How should I store the beef?

Keep the product refrigerated if you plan to prepare it soon. For longer storage, keep it frozen in its original sealed packaging until ready to use.

How should I thaw Wagyu beef?

For the best texture and flavor, thaw the beef slowly in the refrigerator. Avoid thawing premium Wagyu at room temperature.

Can I refreeze the beef after thawing?

For the best eating experience, we recommend cooking the product after it has been fully thawed rather than repeatedly freezing and thawing it.

How should Wagyu be cooked?

Wagyu is naturally rich and highly marbled. A hot skillet or grill and a short cooking time are generally ideal. Avoid overcooking so the beef retains its tenderness and flavor.

Does the product arrive fresh or frozen?

Products may be shipped chilled or frozen depending on the item and shipping requirements. Please check the condition of your order upon arrival and store it appropriately.

What if there is a problem with my order?

Please contact our customer service team as soon as possible with your order information and clear photos of the product and packaging so we can review the issue.